Terms & Conditions
Terms of Service and Policies
Welcome to The HeartBreak Club. By accessing this website or purchasing from us, you agree to the following terms and conditions. These terms apply to all users of the site including visitors, customers, and contributors.
The HeartBreak Club reserves the right to update or modify these policies at any time. Changes take effect immediately once posted on this page. Continued use of the website constitutes acceptance of these terms.
Product Availability
All products are subject to availability. The HeartBreak Club reserves the right to limit quantities, discontinue products, or cancel orders at any time. We also reserve the right to refuse or cancel any order if we believe it violates our policies, appears fraudulent, or cannot be fulfilled.
Shipping Policy
Orders are shipped from the United States. Domestic orders within the United States will typically receive free shipping. International orders may include a shipping fee depending on the destination. Shipping rates are calculated at checkout.
Orders are generally processed within 1 to 3 business days before shipment. Delivery timelines may vary depending on the destination and shipping carrier. While many shipments arrive within approximately one week after dispatch, delivery times are not guaranteed and may vary due to factors outside our control including carrier delays, customs processing, or logistical disruptions.
Customs duties and import taxes for international shipments are covered by The HeartBreak Club. Some inventory may also be available in Dubai for in person pickup. These items are not currently available for shipment.
Once an order has been transferred to the shipping carrier, responsibility for delivery lies with the carrier. Customers experiencing delivery issues should contact the carrier directly using the tracking information provided.
Exchanges and Store Credit
Customers may request an exchange or store credit if they are not satisfied with their order. To be eligible for an exchange or store credit, items must be:
• unworn
• unwashed
• in new condition
Requests must be made within 5-day timeframe after delivery and are subject to review and approval. Customers are responsible for the cost of return shipping when requesting an exchange or store credit. The HeartBreak Club reserves the right to deny exchanges or store credit if returned items do not meet the required conditions.
Damaged or Incorrect Items
If an item arrives damaged or if an incorrect product was received, customers may request either an exchange or store credit. Requests should include clear photographs showing the issue with the product and packaging.
Lost Packages
Once an order has been transferred to the shipping carrier, The HeartBreak Club is not responsible for lost or delayed packages. Customers experiencing delivery issues should contact the carrier directly using the tracking number provided.
Intellectual Property
All content on this website including designs, logos, graphics, text, and images are the property of The HeartBreak Club unless otherwise stated. Content may not be copied, reproduced, distributed, or used without prior written permission.
Website Content Disclaimer
The information on this website is provided for general informational and commercial purposes. While we aim to ensure that product descriptions and details are accurate, errors may occasionally occur. The HeartBreak Club does not guarantee that all information on the website is completely accurate, current, or error free.
Limitation of Liability
The HeartBreak Club shall not be liable for any direct, indirect, incidental, or consequential damages resulting from the use of our website, products, or services. By purchasing from this website, customers agree that the maximum liability of The HeartBreak Club shall not exceed the amount paid for the product purchased.
Policy Updates
The HeartBreak Club reserves the right to update or modify these policies at any time without prior notice.
Contact
For questions regarding orders, exchanges, or policies, please contact: aman@theheartbreakclub.store
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