Privacy Policy

Privacy Policy  

At The HeartBreak Club, your privacy matters to us. This Privacy Policy explains what personal information we collect, how we use it, who we share it with, and what rights you have over your data. By using our website or placing an order, you agree to the practices described in this policy.

This policy applies to all visitors and customers of theheartbreakclub.store.

Information We Collect

We collect information in two ways: automatically when you visit our website, and directly when you provide it to us.

Information collected automatically:

  • IP address and general location
  • Browser type and device information
  • Pages visited, time spent, and interactions on the site
  • Referring URLs and search terms
  • Cookie and tracking data (see Section 6 for full details)

Information you provide to us:

  • Name, email address, and phone number
  • Billing and shipping address
  • Payment details (processed securely and never stored by us directly)
  • Any messages you send via our contact form or email

How We Use Your Information

We use your information to run and improve our business. Specifically, we use it to:

  • Process, fulfill, and ship your orders
  • Send order confirmations, shipping updates, and customer support communications
  • Send marketing emails and promotions if you have opted in (you may opt out at any time)
  • Show you targeted advertisements on Meta (Instagram and Facebook) and Google
  • Analyze website traffic and improve the performance of our site
  • Detect and prevent fraud or unauthorized transactions
  • Comply with legal obligations

Advertising and Tracking Technologies

We use third-party advertising and analytics tools that collect data about your activity on our website.

Meta Pixel (Instagram and Facebook Ads): We use the Meta Pixel to track website visits and conversions. This allows us to show you relevant ads on Instagram and Facebook and to measure how effective our advertising is. Meta may use this data in accordance with its own privacy policy. You can manage your ad preferences at facebook.com/adpreferences.

Google Ads and Google Analytics: We use Google Ads and Google Analytics to understand how visitors find and use our website and to show relevant ads across Google's network. Google may use cookies and similar technologies to collect this information. You can opt out of Google Analytics tracking at tools.google.com/dlpage/gaoptout.

Klaviyo (Email Marketing): We use Klaviyo to manage our email list and send marketing communications. If you subscribe to our emails or place an order, your email address and purchase data may be stored in Klaviyo. You can unsubscribe at any time using the link in any email we send you.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies including pixels, tags, and web beacons. These tools help us:

  • Remember your preferences and shopping cart
  • Understand how you navigate our website
  • Deliver targeted advertisements on third-party platforms
  • Measure the performance of our marketing campaigns

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of our website. You may also opt out of interest-based advertising through the Digital Advertising Alliance at optout.aboutads.info.

Sharing Your Information

We do not sell or rent your personal information. We may share your information with trusted service providers who help us operate our business, including:

  • Shopify, which powers our ecommerce platform
  • Payment processors such as Stripe or Shop Pay that handle transactions securely
  • Shipping carriers that fulfill and deliver orders
  • Meta and Google for advertising and analytics purposes
  • Klaviyo for email marketing

Each of these providers is contractually required to protect your information and may only use it for the specific services they provide to us. We may also disclose your information if required by law, court order, or government authority.

Your Rights Under California Law (CCPA)

If you are a California resident, you have the following rights under the California Consumer Privacy Act:

  • The right to know what personal information we collect, use, disclose, or sell
  • The right to request deletion of your personal information
  • The right to opt out of the sale of your personal information
  • The right to non-discrimination for exercising your privacy rights

We do not sell personal information as defined under the CCPA. However, the sharing of data with advertising platforms such as Meta and Google may be considered a sale under California law. You may opt out of this by contacting us at the email address below or by using the opt-out tools provided by those platforms. To submit a CCPA request we will respond within 45 days.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, including processing orders, providing customer support, complying with legal obligations, and resolving disputes. When your data is no longer needed we will securely delete or anonymize it.

Data Security

We take the security of your personal information seriously and implement industry-standard technical and organizational measures to protect your data from unauthorized access, disclosure, alteration, or destruction. Payment information is processed through secure PCI-compliant payment providers and is never stored directly on our servers. While we take every reasonable precaution, no method of transmission over the internet is 100% secure and we cannot guarantee the absolute security of your information.

Children's Privacy

Our website is not directed at individuals under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with their information please contact us immediately and we will take steps to delete it.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. When we make material changes we will update the Last Updated date at the top of this page. Continued use of our website following any changes constitutes your acceptance of the updated policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:

The HeartBreak Club Email: aman@theheartbreakclub.store Website: theheartbreakclub.store

Last Updated: March 2026